Enterprise Service Management

The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation. Via Service Portal mode, end-users can: Search service or support offerings, knowledge articles and news Browse the service or support offerings Create new service or support requests Approve or deny the request approvals or change approvals Accept or reject resolved requests Smart ticketing and Virtual Agent support Switch between different tenants Via agent mode, agent users can: Search for specific requests/incidents, CIs, people, and knowledge articles or news View the requests/tasks/incidents in my views Filter request/task/incident list. For example, filter the requests in a specific priority Update the detailed information of a request/task/incident Post comments to a request/task/incident Add solution or suggested solution to a request/incident View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location For full details of our new release please go to OpenText online documentation : https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.